Refund policy
Returns & Refunds
At Mizmarco Deco we want you to love your lighting. If you are not completely satisfied, you may return your order within 14 days of receiving it, in line with UK and EU consumer law.
Eligibility
- Items must be unused, in original condition and original packaging.
- Light bulbs that have been installed, and custom or made-to-order items, cannot be returned unless faulty.
- Proof of purchase (order number) is required.
How to start a return
Email us at deco@mizmarco.com with your order number and the item(s) you wish to return. We will reply with return instructions and the return address. Items sent back without first requesting a return will not be accepted.
Return shipping
Return shipping costs are paid by the customer, unless the item arrived damaged, faulty or incorrect. We recommend a tracked service, as we cannot be responsible for items lost in return transit.
Damaged, faulty or wrong items
Please inspect your order on arrival. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with photos of the item and packaging. We will offer a free replacement or a full refund, including shipping costs.
Refunds
Once we receive and inspect your return, we will notify you. Approved refunds are issued to your original payment method within 14 days. Original shipping charges are refundable only for faulty or incorrect items. Please allow a few extra business days for your bank to process the refund.
Exchanges
The fastest way to get a different item is to return the original and place a new order.
Import duties
Import taxes and duties paid on delivery are charged by your local customs authority and are not refundable by Mizmarco Deco.
Contact
Questions about returns? Email deco@mizmarco.com.